Privacy Policy - Clever Mama Hub

Clever Mama Hub (“we”, “us”, or “our”) is committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit and interact with our website, https://clevermamahub.com (“Website”), in accordance with applicable privacy laws, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We are dedicated to handling your personal data with transparency, integrity, and accountability.

1. Scope of This Policy and Role of the Data Controller

This Privacy Policy applies to all visitors and users of clevermamahub.com, including individuals who access our services, content, contact forms, product pages, and digital interfaces. This Policy applies solely to data collected through our Website and not to any third-party websites or services that may be linked from it.

Clever Mama Hub is the data controller for the personal data collected via this Website, meaning we determine the purposes and means of processing personal data. If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at [email protected].

2. Categories of Personal Data We Process

We may collect and process the following categories of personal data when you access or interact with our Website:

a) Usage Data – Includes data about your interactions with the Website, including your browser type and version, device identifiers, IP address, referring/exit pages, session times, interactions, page views, and other diagnostic data.

b) Account Data – Includes your name, postal address, email address, phone number, and other information you provide when registering for an account or placing an order.

c) Profile Data – Includes your personal preferences, shopping behavior, past purchases, wishlists, content views, and Website interaction behaviors.

d) Communication Data – Includes the content of your messages, customer service requests, inquiry records, and related correspondence exchanged with our team.

e) Technical Data – Includes information about the devices and systems you use to access the Website, such as operating systems, hardware models, browser configurations, and system settings.

f) Transaction Data – Includes billing details, payment method, purchase history, delivery information, and any transaction records associated with purchases made via clevermamahub.com.

g) Preference Data – Includes information you submit regarding marketing preferences, newsletters, product interests, event participation, and your responses to promotional campaigns.

We do not intentionally collect special category personal data or sensitive information unless explicitly provided by you in connection with specific services and fully covered under appropriate legal bases.

3. Legal Bases for Processing

We process your personal data under one or more of the following lawful grounds as defined by GDPR and CCPA:

– Consent: When you have given us clear permission to process your data for a specific purpose (e.g., signing up for newsletters or accepting non-essential cookies).
– Contractual Necessity: When processing is required to fulfill our contractual obligations to you, such as completing purchases or delivering products.
– Legal Obligation: Where we are legally required to process your information (e.g., maintaining tax records or responding to lawful regulatory requests).
– Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., Website security, fraud prevention, business analytics), provided those interests do not override your fundamental rights and freedoms.

4. Your Data Protection Rights

Under applicable laws, you may exercise the following rights regarding your personal data:

– Right to Access: You have the right to obtain a copy of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to Be Forgotten”): You may request deletion of your personal data, subject to legal exceptions.
– Right to Restriction of Processing: You may request that we restrict the processing of your data under certain circumstances.
– Right to Data Portability: You may request your data be provided to you or to another party in a structured, commonly used, machine-readable format.
– Right to Object: You may object to processing of your data based on our legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable legal timeframes.

5. Data Security Measures

We implement comprehensive technical and organizational safeguards to protect your personal data against unauthorized access, loss, misuse, theft, or alteration. Our security practices include:

– Data encryption at rest and in transit using industry-standard protocols.
– Role-based access controls with strict user authentication procedures.
– Secure infrastructure with firewalls, intrusion detection, and routine monitoring.
– Regular security audits and vulnerability assessments.
– Staff training on confidentiality, data protection, and privacy compliance.

6. International Data Transfers

Certain personal data may be transferred to or accessed from jurisdictions outside your home country. Where such transfers occur, including transfers outside the European Economic Area (EEA), we apply appropriate legal mechanisms such as Standard Contractual Clauses, service provider due diligence, and data minimization practices to ensure your data remains protected in accordance with applicable privacy laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting, or reporting requirements. The specific retention periods vary depending on the type of data:

– Account Data and Profile Data: Retained until your account is deleted or becomes inactive for 24 months.
– Transaction Data: Retained for up to 7 years to comply with accounting and tax laws.
– Communication Data: Retained for up to 3 years after the closure of an inquiry.
– Preference Data: Retained until consent is withdrawn or updated.
– Cookie and Usage Data: Retained in accordance with the durations set out in our Cookie Policy.

8. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance user experience, improve performance, and support marketing campaigns. These include:

– Essential Cookies: Required for website operation and user authentication.
– Functional Cookies: Enhance user experience by remembering preferences and settings.
– Analytics Cookies: Help us understand how you interact with the Website via aggregated usage data.
– Performance Cookies: Monitor system performance and usage statistics to improve functionality.

9. Cookie Management & Compliance

Upon first visit, you are presented with a cookie consent banner that allows you to manage preferences. You can modify or withdraw your consent at any time through your browser settings or the cookie management interface provided on clevermamahub.com.

To comply with GDPR and CCPA, we obtain explicit consent for non-essential cookies and provide you the ability to opt out of cookie-based tracking technologies. California residents may exercise rights under CCPA by including “Do Not Sell or Share My Personal Information” options.

10. Protection of Children’s Information

Clever Mama Hub does not knowingly collect or solicit personal data from children under the age of 13. If you are a parent or legal guardian and believe we may have inadvertently collected information from a child, please contact us at [email protected]. We will take steps to delete such data from our systems.

11. Privacy Policy Updates

We reserve the right to update this Privacy Policy to reflect changes in our legal obligations, data practices, or service offerings. Substantive policy changes will be communicated to users via appropriate channels through the Website. Continued use of clevermamahub.com following such changes constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at:

Email: [email protected]

We take privacy matters seriously and will respond to all inquiries and requests in a timely and respectful manner.

At Clever Mama Hub, we are committed to full compliance with global privacy laws and principles. We invite you to contact us anytime to discuss how we protect your data, how you can manage your privacy preferences, or how you can exercise your rights.